Yesterday one of my work colleagues asked me to assist him with a problem he was having, fair enough I thought I like solving problems and generally being helpful, so how can I help you here?
Turns out we have a back-log of paperwork that goes back about 5 months (3-400 pages worth) and he wanted me to help out with the data entry into a rudimentary database (excel spreadsheets were never designed for this!)
So I approach it much like I would approach any problem, that is try to understand the root cause (i.e. why these weren't entered in the first place) and see if we can address that issue rather than the symptom...
Dear Colleague,
I appreciate that you don't fully understand my workload and how it seems I'm not actually 'busy' but if you come to me with a problem, I'm going to try and solve it the best way that I can...
I realize that this might not be the outcome you were initially expecting, but I hope that in-time you will understand that this approach is worthwhile.
Perhaps we can come to a compromise where-by we satisfy your original request while still addressing the underlying problem so that it doesn't become a problem in future, but I feel that will only delay the resolution of the real problem.
Finally I'd ask that you don't insult my intelligence when you try to play the "I'm experienced" card as essentially it seems like what you're trying to say is "you should do it my way instead because I think your way is bad"... I would much prefer if you just said that outright so that I could address your real concern(s).
I hope you appreciate my point of view in this matter, however I'm more than happy to discuss it further if you would like.
Regards,
Me
1 comment:
i hate when people pull that card! its like that at my workplace coz we all have different ways of selling. some people get the shock of finding out ive been there for alomst 4yrs and actually know what im doing. alot of the staff havent been there 2 years!!
i feel your pain!!
Ps. my verification word is "femicar" hmmmmmm
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